As pre-orders, restocks and new releases get packed into their shipping boxes, our customer service team makes sure that your building kits get to you safely! You can see here our two packing peanut dispensers that are used to protect all of your purchases during the worldwide travels they take. We make a special effort that every product that bears our seal is the premium building experience that you have come to know and love.
Our fantastic customer service team continues to ship out orders daily, and the whole team is constantly humbled by the response from fans worldwide. Those of us who oversee social media are always happy to pass along kind regards that our fans send us, so keep them coming! Customer Service has a first-hand look at the passion and appreciation from our fans, and they take care of our customers around the world. Next time you place an order, feel free to send them a smile emoticon or a kind message in the comments section, they will appreciate it.
What do you think is the hardest part of the Customer Service side of things? What do you want to see from inside Hall-E’s house? Where do you think Hall-E sleeps when we’re not in the office? How many packages do you think we ship in any given week/day?